STOCK & BOUNTY

CUSTOMER CARE

DO I NEED TO CREATE AN ACCOUNT TO PURCHASE?

No, you do not need an account to purchase but do become a subscriber to enjoy insider benefits like merchandise updates and event invitations.

HOW CAN I CHANGE OR CANCEL MY ORDER?

Every order is prioritized and processed promptly. If you need to modify or cancel an order, contact us immediately.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Master Card and American Express US issued credit cards as well as PayPal.

WHAT ABOUT INTERNATIONAL ORDERS?

At this time, we are able to ship orders online only within the U.S. Contact Customer Service here to inquire about international orders and delivery.

WILL I BE CHARGED SALES TAX?

In accordance with local laws, we charge tax in the following states: CA, CO, CT, GA and NY.

WHAT IF MY ORDER ARRIVES DAMAGED?

The shipping carrier shall be responsible for the delivery of your package. Although inquiries relating to lost or damaged goods in transit should be directed to the specific shipping carrier, please contact us immediately if your order arrives damaged.

ONCE MY ORDER IS PLACED, HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

All accepted orders are prioritized, processed and shipped immediately. Once your order is processed, you will receive a confirmation email. If for any reason we are unable to process your order, you will be contacted immediately.

WHAT IS THE RETURN/REFUND POLICY?

Please view our RETURN POLICY below.

IS FREE SHIPPING AVAILABLE?

We are pleased to offer free ground shipping on all purchases over $50. Delivery and shipping costs for purchases under $50 will be determined at check out. The shipping carrier chosen at the time of check out shall be responsible for the delivery of your package.

TRACKING YOUR ORDER

Once your order has shipped, you will receive an email with your order details and tracking number to track your order online.

Once your package is scanned at the shipper’s facility, your tracking number will be activated to show shipping movement and location.

Please be advised that inclement weather conditions and international customs may affect delivery time.

Opened items, clearance or final sale items, special orders and items marked non-returnable cannot be returned or exchanged.

If we shipped the wrong product, please contact us within three (3) days of delivery to process a return and/or exchange. You will be sent a return label for complimentary returns.

For all questions or concerns regarding your order or shipment status or returns, contact us immediately.

REFUNDS/RETURN POLICY

How long does it take to process a return? Once you receive your package for an allowable return, please allow up to seven (7) business days for your return to be processed and completed.

Your refund will be credited to the same card used to make the original purchase.

You will be notified via email when your return package is received and your refund has been processed.

Shipping costs are not refundable and the customer will incur any shipping and handling costs associated with any allowable return or exchange.

All acceptable and allowable items for return must be returned to the address provided on the return label.

Please allow up to seven (7) days for all returns to be processed.

For all questions or concerns regarding your order or shipment status or returns, contact us immediately.

GIFT WRAPPING

Gift purchases will be sent to the shipping address provided on the order. Please note that we cannot bundle items or ship to multiple addresses.

Items are wrapped in signature tissue and wrapping paper, packed in appropriate packing materials, placed in a sealed and secure package/box. The box is topped off with our signature ribbon and knotted in a bow.

Gift items are subject to our return policies. Final sale gift items cannot be exchanged or returned.

Contact us for assistance at hello@stockandbouty.com

STOCK + BOUNTY